Deliveries within the UK, USA, Belgium & France
Delivery is free of charge and includes a two-man in-home service. Taxes, duties, packaging and insurance are all included. On most occasions the vehicle used for our deliveries is a 17 ton lorry (about the size of a double-decker bus) and so please inform us in advance if there is restricted access to your street to avoid delays.
deliveries within Other Countries
We have partnered with various different carriers to provide a worldwide delivery service. To help us maintain a low-cost delivery solution, most vehicles will arrive with a single driver. It is therefore necessary to ensure at least two people are present to help carry the furnishings into your home. Any extra services such as a second man or packaging removal are subject to surcharges and must be requested in advance.
deliveries Outside the EU/USA
For deliveries outside the EU or outside the USA, local taxes and duties are not included in our prices unless itemized in your quotation. Please check with your local tax office. We can not be held responsible for any unpaid charges whilst goods are held at customs.
It is the customers responsibility to ensure there is sufficient access for their ordered articles. Goods that are refused due to access restrictions will not be refunded. If a delivery needs to be re-scheduled for whatever reason, a further 7-10 working days may be required.