Our Promise

Those who have bought a Fleming and Howland before have learned to trust us. For everyone else, we point to our guarantees. We understand the caution involved with any large online purchase, so we offer a number of iron-clad, legally binding promises to help you sleep better at night.

 

1: Our Furniture Will Last A Lifetime

Made by skilled craftsmen using high quality materials, every Fleming & Howland piece is built to last for life. If you don’t believe us, read the small print. All of our furniture comes with a lifetime structural guarantee.

 

2: You have the right to refuse delivery

When your furniture arrives, please give it more than a quick glance. We encourage you to check, test and inspect every glorious detail. If anything falls short of expectation, you have our complete permission to refuse delivery. We’ll reimburse you within the day. Our reputation was built by delivering quality without fault. With your help, we’ll stay that way.

 

3: a policy based on Satisfaction

It is always our aim to deliver perfection. If for any reason you think your Fleming & Howland falls short of that mark, you can return or exchange it  within 60 days after delivery.

 

4: Comfort Guarantee

Our commitment to quality doesn’t stop at the factory gates. Only when you’re completely satisfied do we consider the job done. To test that promise when your furniture is delivered, please take a seat. If you prefer a softer or a harder composition, we’ll exchange your cushion filling for free anytime within 60 days after delivery. Comfort and quality. That’s our guarantee.

Full terms & conditions here.