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Step 1 of 8

12%

Firstly, was this item purchased directly from Fleming Howland?

Purchase Source Verification*

Order details

This can be found on the label located either under the cushions or on the underside of the sofa or chair
The name under which the order was placed

Which of below best describes the problem?

Problem Description Choices*

Do you consent to cover any costs if the issue is down to damage or wear & tear?

Please be sure to check what is covered under guarantee here. We may need to send a technician to your home to perform a more thorough on-site inspection. If the report concludes the problem is due to a manufacture fault, costs to repair or replace will be covered. If the report concludes the problem is due to damage or wear & tear we will need your consent to cover these costs.

Cost Responsibility*

Would you like to change your mind?

To resolve any disputes it may be necessary to contract an independent technician to inspect the problem on-site. If the issue is proven to be caused by damage or fair wear & tear, we will need your consent to cover the inspection costs plus any subsequent work that follows should you wish to proceed.

Change Cost Responsibility*

What exactly are you having problems with?

Problem Details

Please explain how the problem may have occurred exactly

Please provide more context, you will be able to upload supporting photos on the next step.

Please provide a photo of the issue. If already provided you may skip this section.

After submitting this form you may also send additional photos to [email protected].

Drop files here or
Accepted file types: jpg, png, pdf, Max. file size: 10 MB.

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