Each article of furniture is made to order and delivered direct to locations worldwide. When it comes to quality, we only accept complete control. For this reason, we choose not to operate through third party resellers or high street showrooms.

Ordering

Ordering online

Standard items may be ordered online. At some stage it is important to ensure you receive a swatch for approval as colour will vary under different lighting conditions. For furniture that is made to order, a 50% deposit payment is required. We accept all major credit cards and direct bank transfer payments.

How to review your quotation and place an order

If you require assistance or in need of bespoke alterations, please contact us directly for a formal proposal.

Your proposal will include the details of the piece or pieces you have discussed with us, along with guidance on how to place your order. Before proceeding, review the quotation carefully to ensure all product details, finishes, dimensions, quantities, and delivery information are correct. If anything is missing or incorrect, let us know and we will amend the quotation before your order is placed.

Once you are happy with your quotation, follow the ordering instructions provided with it. This will guide you through the next steps, including payment and confirmation of your order details.

If you have any questions before proceeding, our team will be happy to help clarify the specification, finish options, delivery service, or production timing.

Still deciding?

If you have not yet chosen your final leather, fabric, colour, or finish, your order may still be able to proceed with the upholstery finish marked as “to be confirmed.”

This can be useful if you would like production to begin while you finalise your material choice. Frame construction typically takes approximately 6–8 weeks, so confirming the final upholstery finish later will not affect the overall production timeline, provided the selection is confirmed before upholstery work begins.

We strongly recommend reviewing samples, as colours and textures can vary depending on lighting, room setting, and surrounding materials.

Making changes

If you would like to amend any part of your quotation, contact us before placing your order. This may include:

Upholstery finish
Decorative nails (studs)
Wood finish
Cushion filling
Quantity
Delivery address or service
Project deadline

Once an order has entered production, some changes may no longer be possible or may affect the production timeline.

Our obligations

Those who have bought a Fleming Howland before have learned to trust us. For everyone else, we point to our guarantees. When your furniture is delivered, please take a seat. If you prefer a softer or a harder seat composition, we’ll exchange your cushion filling for free anytime within 60 days after delivery. Please be sure to read about our other promises by visiting our knowledge base.