All swatches and brochure packs requested online are dispatched as standard via national postal services. This allows us to offer a complimentary service worldwide, but it does mean that occasional delays can occur once the item is in transit.
If your swatches or brochures have not arrived within a reasonable timeframe, please contact us. On request, we are happy to resend the items using a tracked courier service, which is usually provided free of charge.
Our team will confirm dispatch and tracking details with you to ensure safe and prompt delivery.