Overview of the Cushion Exchange Programme
The Cushion Exchange Programme reflects Fleming Howland’s commitment to enduring comfort as well as craft. For customers who find the initial feel of their sofa or chair cushions different from expectation, the programme offers an exchange of fillings to achieve the preferred level of softness or firmness.
Eligibility and Process
Once the furniture has been delivered, customers may request an exchange within the first 60 days if they wish to adjust cushion comfort. It is important to note that certain fillings require time to settle: they may feel firm when fresh from the factory but will gradually ease with regular use. For this reason, customers are encouraged to live with the furniture for several weeks before making a request. Unless Fleming Howland advises otherwise, there is no need to return the original set; replacement cushion fillings will be supplied in the selected comfort option. To begin the process, customers should provide their order number along with details of the preferred filling.
Limitations and Conditions
The programme applies only to qualifying removable cushion fillings and is limited to two filling exchanges within 60 days of delivery. It does not apply to fixed upholstery, frames, covers, decorative detailing, non-removable seats, bespoke comfort constructions or other elements of the furniture. Where an order is outside the United Kingdom, any local duties, taxes, customs charges or handling costs connected with replacement fillings may remain the customer’s responsibility unless Fleming Howland agrees otherwise in writing.
The programme is subject to our Terms and Conditions.